Frequently Asked Questions (FAQ)

Orders and payments

What payment methods do you accept?
At checkout, you will see the available payment methods, including credit and debit cards. Payment is processed on a secure page.

Can I change or cancel an order?
Yes, as long as the order has not yet been shipped. Contact us immediately at felicepet.italia@gmail.com with your order number.

Shipping

How much does shipping cost?
Shipping within Italy is free. For other European Union countries, the shipping cost is displayed at checkout before you confirm your order.

How long does it take?
Orders are processed within 1–3 business days. In Italy, delivery usually takes up to 5 business days after shipping. These are estimated timeframes and may vary due to courier delays or periods of high demand.

Do you ship internationally?
We ship to many European Union countries. You can find the full list on the Shipping Information page.

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

Returns and warranty

Can I return a product?
Yes. In Italy, you have 30 days from delivery to return a product; in other EU countries, you have 14 days. The product must be intact and in its original packaging. Return shipping costs are borne by the customer, except if the product is defective, damaged, or different from the one ordered. For more details, see the Returns and refunds page.

What should I do if my product arrives damaged or defective?
Contact us at felicepet.italia@gmail.com with your order number and some photos. We will offer you a replacement or a refund.

Is there a warranty?
Yes, consumers are entitled to a 24-month legal guarantee of conformity from the date of delivery.

Products

How do I choose the right size for my pet?
You can find the dimensions in each product description. Compare them with your pet’s measurements before purchasing. If you have any questions, contact us and we will help you choose.

Are the colors the same as in the photos?
We do our best to ensure that the photos accurately represent the products, but colors may appear slightly different depending on your screen.